Tag: customer service
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United responds
I got back to Colorado today. The flight back from Phoenix (on US Airways, née America West crew) went off without a hitch – friendly airline agents at checkin, security (since when do airlines put greeters at security?), and the plane. My flight took off a little late but still arrived on time. Also, United […]
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United Airlines delayed my plane, lied to me, refused to transport my baggage, and doesn’t care.
from Ezekiel Weeks to UACustomerCare8@united.com, cc airconsumer@dot.gov, tips@consumerist.com, date Dec 20, 2007 11:20 PM subject Flight 918 to 7140, 12/20/2007 To whom it may concern: I am usually a Southwest Airlines customer. This Christmas season, United offered a better price than Southwest for my trip from Denver to Pennsylvania on 12/20/2007, so my family and […]
Zeke Weeks 